Terms & Conditions
1. Introduction
1.1 Company Information
Simple Fuel Solutions Limited and its agents (“we,” “us,” or “our”) provide mobile fuel draining and contamination removal services throughout the UK.
We assist customers who have mistakenly misfuelled or whose vehicles contain AdBlue, water, or other contaminants.
1.2 Acceptance of Terms
By requesting our services directly (e.g., through our website, phone number, or any other direct channel), you (“you” or “the customer”) acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions (“T&Cs”).
1.3 Service Descriptions
We specialise in:
- Fuel Drain Services (removal of incorrect fuel).
- AdBlue Contamination Removal (AdBlue fluid in diesel fuel systems).
- Water and Other Contamination Removal (water or other pollutants in the fuel tank).
We do not provide comprehensive mechanical or engine repair services. Any advice on repairs or potential damage is given on a best-effort basis, informed by our technicians’ experience and the information you provide.
2. Scope of Services
2.1 Commencement of Work
Once we begin draining the contaminated fuel (or undertake any part of the agreed-upon service), you are liable for the full service fee outlined in these Terms & Conditions—plus any additional charges incurred—even if your vehicle cannot be fully restarted, or if further work is interrupted or prevented by factors beyond our control.
2.2 Fuel Draining
Our primary objective is to remove as much contaminated fuel or fluid from your vehicle’s fuel system as possible, using industry-standard equipment and techniques.
2.3 No Guarantee of Vehicle Restart
We will make reasonable efforts to restart your vehicle if it is safe and feasible, but do not guarantee that the vehicle will start or remain free from further issues after our service.
2.4 Post-Service Recommendations
Because residual contaminants may remain, we strongly recommend:
- Refilling with a full tank of correct fuel immediately.
- Using a suitable fuel additive (consult our technician).
- Replacing the fuel filter as soon as possible (if required).
- Scheduling a professional inspection or diagnostic check.
3. Special Conditions for AdBlue, Water, or Other Contamination
3.1 Higher Risk of Damage
Vehicles contaminated with AdBlue, water, or other substances are at higher risk of significant engine and fuel system damage. Corrosion, crystallisation, or unseen mechanical failures can arise later—even if the vehicle initially runs without apparent problems.
Simple Fuel Solutions Limited and its agents assume no liability for damage discovered after our service.
3.2 Extended Draining Process
Removing AdBlue, water, or similar contaminants often requires more time and specialised procedures than standard petrol/diesel misfuelling. While we strive to remove all contamination, complete elimination might not be possible without additional mechanical interventions.
3.3 Professional Inspection
We strongly encourage vehicles exposed to AdBlue, water, or other contaminants to undergo a thorough professional inspection (e.g., with a manufacturer’s dealership or another qualified technician).
We may recommend immediate fuel filter replacement and again at around 200 miles.
4. Fees, Payment, and Cancellations
4.1 Service Fees
Our standard service fee covers call-out, up to 60 minutes of drain work, and (where possible) a system flush to remove contaminants.
If work extends beyond 60 minutes or additional services are required, extra charges apply as follows:
- Over 60 Minutes: £75 + VAT per hour (billed in 20-minute intervals).
- Waiting Fees: Any wait over 5 minutes is billed at £75 + VAT per hour (in 5-minute intervals).
- Jump Start: £10 + VAT.
- Diagnostics (Code Clearing): £20 + VAT.
- Spark Plug Removal/Cleaning: £10 + VAT per plug.
- Towing: £50 + VAT.
- Fuel: 10L at approx. pump prices inc VAT.
By agreeing to these T&Cs, you pre-authorise us to perform and bill for such services if deemed necessary by our technician.
4.2 Attendance Fee (No Drain)
If our technician attends but cannot perform or complete a drain due to:
- No actual misfuelling or contamination.
- The vehicle or location being unsafe/inaccessible.
- Mechanical issues preventing completion.
- Any other reason outside Simple Fuel Solutions Limited and its agents control.
A £75 + VAT attendance fee will apply.
4.3 Payment Terms
Payment may be taken before or after the service, at the technician’s discretion.
Acceptable methods: cash, card, or bank transfer.
Any deposit or payment made upfront is non-refundable unless you cancel within 10 minutes of booking.
5. Safety Guidelines
5.1 Work Area Safety
Keep at least 5 metres distance from our service van, your vehicle, and any coned-off area.
Do not enter the vehicle or the work area while the service is in progress.
5.2 Smoking & Mobile Phones
Smoking, vaping, and mobile phone use are strictly prohibited near our work area for safety reasons.
5.3 Customer Cooperation
You agree to follow any safety instructions given by our technicians.
6. Liability Disclaimer
6.1 No Liability for Consequential Damages
Simple Fuel Solutions Limited and its agents shall not be liable for any direct, indirect, special, punitive, or consequential damages—including, but not limited to, damage to the vehicle’s engine or fuel system, loss of business, profits, time, personal injury, or property damage—arising out of or relating to:
- The initial misfuelling, AdBlue, water, or other contamination incident.
- Our efforts in removing contamination, restarting the vehicle, or any subsequent issues that manifest during or after the service.
- Any advice or recommendations provided by our technicians.
6.2 Vehicle Condition & Warranties
Our observations are based on information you provide and what our technicians see at the time. We do not offer formal mechanical diagnoses.
Our service may affect or void existing warranties. You are responsible for checking warranty conditions before authorising our work.
6.3 Customer Responsibility
Damage to engine components may have existed prior to our service or appear later due to contamination.
You are responsible for any further repairs or inspections.
6.4 No Guarantee of Complete Removal
Complete removal of contaminants is not guaranteed due to vehicle design constraints. A small amount may remain, potentially causing future issues.
7. Disposal of Contaminated Fuel
7.1 Ownership of Contaminated Fuel
All recovered contaminated fuel or fluid becomes the property of Simple Fuel Solutions Limited and its agents.
We dispose of it in compliance with environmental regulations and reserve the right to charge associated fees.
8. Authorisation to Access Vehicle
8.1 Permission to Intercept
By allowing us to proceed, you authorise Simple Fuel Solutions Limited and its agents to access all necessary components of your vehicle—including interior panels—in order to perform the drain. While we will take reasonable care, we are not liable for any damage, misalignment, or incomplete reattachment of panels or components that may occur during removal or refitting.
8.2 Customer Obligations
- Remove personal belongings from any areas we may need to enter.
- Disclose any known hazards or modifications.
9. Data Protection
9.1 Customer Information
We collect only the personal data required to deliver our services.
We may retain your data for follow-up, quality assurance, or limited marketing; you can opt out of marketing at any time.
We do not sell or share your data with unaffiliated entities unless required by law or necessary for performing our services or to dispute parking charges that may arise from attending your vehicle.
10. Governing Law & Jurisdiction
10.1 Jurisdiction
These T&Cs are governed by the laws of [England and Wales / Scotland / Northern Ireland – as appropriate], with exclusive jurisdiction belonging to the courts of that region.
11. Severability
11.1
If any clause is found unenforceable or invalid, the remaining provisions remain in full effect.
12. Entire Agreement
12.1 Supersession
These T&Cs, along with any related invoice or quote, constitute the entire agreement between you and Simple Fuel Solutions Limited and its agents, overriding all prior communications.
13. Amendments
13.1 Right to Update
We reserve the right to modify these T&Cs at any time. Any updates will be posted on our website or communicated to you directly. Your continued use of our services signifies acceptance of any changes.
Customer Declaration (Required)
By proceeding with our services, you:
- Confirm having read and understood these Terms & Conditions.
- Recognise that Simple Fuel Solutions Limited and its agents do not guarantee fault-free operation of your vehicle after contamination removal.
- Accept responsibility for any further inspections or repairs.
- Authorise Simple Fuel Solutions Limited and its agents to access and modify your vehicle components as needed to perform the drain.
